سياسة الاسترجاع
Return and Refund Policy
1. General Information
At KIKWA, customer satisfaction is our priority. Our return and refund policy is designed to provide clarity and transparency regarding the process. By placing an order with us, you agree to the terms outlined below.
Returns
Within Saudi Arabia
- Free Returns: We offer free returns for orders shipped within Saudi Arabia.
- To initiate a return, please contact us within 3 days of receiving your order at +966570681374
- Items must be returned in their original condition, unworn, unused, and with all tags and packaging intact.
- Once the return is approved, we will arrange for a free pick-up or provide return instructions.
International Orders
- No Returns: We do not accept returns for international orders.
- Please ensure you review your order carefully before completing your purchase.
Refunds
Within Saudi Arabia
- Refunds will be processed once the returned items have been received and inspected.
- Refunds will be issued to the original payment method within 5–7 business days after the return is processed.
International Orders
- No Refunds: Refunds are not available for international orders. All sales are final.
Exchanges
- Exchanges are only available for orders within Saudi Arabia and are subject to stock availability.
- For exchanges, follow the same process as returns.
Non-Returnable Items
- Items that have been used, damaged, or are not in their original condition.
- Custom or personalized orders.